Responsible Gaming

Gambling always carries the risk of financial loss. No outcome is guaranteed, and no strategy eliminates that risk entirely. Responsible gambling means approaching every session with clear boundaries and realistic expectations.

Midnight Wins encourages all players to treat gambling as a form of entertainment, not as a source of income. The following principles can help you maintain a healthy relationship with betting:

• Set a fixed budget before you start playing and never exceed it;
• Only gamble with money you can afford to lose;
• Avoid chasing losses, as this can lead to greater financial harm;
• Take regular breaks to maintain perspective and control;
• Keep track of the time and money you spend on gambling;
• Do not gamble under the influence of alcohol or when feeling emotionally distressed;
• Balance gambling with other leisure activities and social commitments;
• Use the responsible gaming tools available on the platform to reinforce your limits.

Gambling addiction is a serious condition that can develop gradually and affect anyone, regardless of experience or income. Being aware of the warning signs is an important step towards protecting your wellbeing.

The following indicators may suggest that gambling has become a problem:

• Spending more time or money on gambling than originally intended;
• Feeling restless or irritable when attempting to reduce or stop gambling;
• Repeatedly unsuccessful attempts to control, cut back, or stop betting;
• Preoccupation with gambling, such as constantly planning the next session or reliving past bets;
• Gambling to escape problems, relieve anxiety, or cope with negative emotions;
• Chasing losses by returning to gamble after losing money;
• Lying to family members, friends, or others to conceal the extent of gambling activity;
• Jeopardising important relationships, employment, or educational opportunities because of gambling;
• Borrowing money or selling personal possessions to fund gambling;
• Continuing to gamble despite awareness of the harm it is causing.

Addressing a gambling problem requires a practical and consistent approach. Midnight Wins provides tools and guidance to help you take control of your betting behaviour before it causes lasting harm.

The following steps can support your path to safer play:

• Use the deposit limit feature to cap the amount of money you can add to your account within a set period;
• Set session time limits to ensure your play does not extend beyond a healthy duration;
• Activate reality check notifications to receive regular reminders of how long you have been playing;
• Apply a loss limit to prevent your losses from exceeding a defined threshold in any given period;
• Use the self-exclusion option if you feel you need a longer break from gambling;
• Reach out to a trusted friend or family member and speak openly about your concerns;
• Seek professional support from a qualified counsellor or addiction specialist;
• Keep a diary of your gambling sessions to identify patterns and triggers;
• Remove saved payment details from your account to create an additional barrier to impulsive deposits;
• Contact the Midnight Wins support team if you need assistance activating any of these protective tools.

A range of established organisations across the United Kingdom offer free, confidential support to individuals affected by gambling addiction. Professional help is available at any stage, and reaching out is always a positive step.

The following organisations provide dedicated assistance:

• GamCare — offers a free National Gambling Helpline, live chat support, and counselling services. Available at www.gamcare.org.uk or by calling 0808 8020 133;
• GambleAware — provides information, tools, and referrals to treatment services across Great Britain. Available at www.begambleaware.org;
• Gamblers Anonymous UK — a peer support network for people with gambling problems, offering regular group meetings. Available at www.gamblersanonymous.org.uk;
• Gordon Moody — delivers residential treatment programmes and specialist therapeutic support for those with severe gambling addiction. Available at www.gordonmoody.org.uk;
• National Problem Gambling Clinic — provides NHS specialist treatment for adults with gambling disorders in England. Available at www.cnwl.nhs.uk/npgc;
• GAMSTOP — a free national self-exclusion scheme that allows you to restrict your access to all UK licensed online gambling sites. Available at www.gamstop.co.uk.

If you are concerned about your gambling behaviour, the Midnight Wins support team is available to assist you in setting up protective tools or accessing further guidance. All enquiries are handled with complete confidentiality and without judgement.

You can contact the Midnight Wins support team through the following channels:

• Live Chat — available directly on the Midnight Wins website for immediate assistance;
• Email — send your enquiry to the customer support address listed in the Contact section of the website;
• Help Centre — visit the onsite Help section for step-by-step guidance on activating responsible gaming features.